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Returns & Refund Policy
Returns & Refund Policy for Yatara African Foods
At Yatara African Foods, we are committed to supplying high-quality, authentic African food products. Due to the nature of food products and in compliance with New Zealand food safety regulations, our returns process is carefully structured to protect customer health and safety.
This policy aligns with the Food Act 2014 and the Consumer Guarantees Act 1993.
In accordance with New Zealand biosecurity regulations, certain products may undergo additional treatment, which could slightly affect their appearance or taste. These treatments do not compromise the safety of the products for consumption
1. Important Food Safety Notice
For health and safety reasons:
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We cannot accept returns of food items due to:
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Change of mind
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Incorrect selection by the customer
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Taste preference
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Opened or used products
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Once food products leave our premises, we cannot accept or resell them in accordance with New Zealand food safety standards.
2. When Returns or Refunds May Be Accepted
We will offer a refund, replacement, or store credit if:
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The product is damaged, faulty, or defective
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The product is expired at the time of delivery
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You received the wrong item
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The item was damaged during transit
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The product does not meet acceptable quality standards under the Consumer Guarantees Act
3. Timeframe for Reporting Issues
To ensure food safety compliance, you must:
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Notify us within 24 hours of delivery for perishable items
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Notify us within 3 days of delivery for non-perishable items
Reports made outside this timeframe may not be eligible for refund or replacement.
4. How to Request a Return or Refund
To request assistance, please email:
Include:
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Your order number
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Clear photos or videos of the product (including packaging and expiry date)
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Description of the issue
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Date of delivery
We may request additional information before approving a refund or replacement.
5. Return Process (If Required)
In most cases involving food products:
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We do not require physical return of the item due to food safety laws.
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We may instruct you to safely dispose of the item.
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In rare cases (e.g., incorrect non-food item), we may arrange return shipping.
6. Refund Method
If approved:
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Refunds will be processed to the original payment method.
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Please allow 3–7 business days for processing.
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Alternatively, we may offer:
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Replacement product
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Store credit
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The remedy offered will depend on the nature and severity of the issue.
7. Non-Returnable Items
The following items cannot be returned unless faulty:
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Opened food products
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Perishable goods
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Non-Perishable food products
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Frozen or refrigerated products
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Clearance or discounted items (unless defective)
8. Consumer Guarantees
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product fails to meet a consumer guarantee, you are entitled to a remedy as provided under New Zealand law.
9. Contact Us
For all return and refund enquiries: info@yataraafricanfoods.co.nz